1. Service provider and contact
FeedMend is a PROCESS VENTURES commercial service. The seller's approved business identity, invoicing details and any order-specific contact information are supplied in the written order documents before engagement. Questions can be sent to hello@feedmend.com.
2. Business service and eligibility
The service is intended for businesses and people authorised to act for them. You must be able to enter a binding agreement and have the right to provide the product-feed file and other materials submitted for review.
3. Services and scope
- Audit Feed Health — EUR 49 reference: deterministic checks of a CSV or XML product feed of up to 10,000 products, with prioritised findings and exceptions.
- Feed Repair — EUR 149 reference: the audit plus corrections that can safely be made from source data, a corrected export and a change summary. Uncertain values are flagged, not invented.
The agreed scope covers the supplied feed and stated issue. It does not include store administration, Merchant Center account access, website remediation, ongoing monitoring or policy appeals unless a written order expressly adds them.
4. No platform guarantee
FeedMend is independent and is not affiliated with or endorsed by Google or Meta. We do not guarantee product approval, account reinstatement, sales, advertising performance or any decision by Google Merchant Center or another platform. Platforms may consider websites, accounts, policies and signals outside the feed.
5. Quotes, currency and payment
The EUR 49 and EUR 149 amounts are commercial reference prices. The checkout displays the actual fixed order total in Moroccan dirhams (MAD), calculated using the displayed Bank Al-Maghrib reference rate. FeedMend adds no foreign-exchange markup. A Zazu Production checkout session is created only after you accept the exact MAD total and its expiry.
Your bank may apply its own exchange rate, international-card charge or other fee. FeedMend does not control those charges and does not promise that the amount shown on a non-MAD card statement will equal the EUR reference. Payment is due in MAD through the hosted Zazu checkout. FeedMend does not receive your full card details.
6. When an order starts
An order is accepted when payment is confirmed and FeedMend confirms that the supplied file and requested scope can be handled. If the scope cannot be accepted, FeedMend will not start work and will arrange a refund of the original MAD amount paid.
For an Audit Feed Health order, the current delivery target is within 48 hours after both the usable file and scope confirmation are received. A repair timeline depends on the issues and is confirmed with the order. Time spent waiting for a usable file, answers or approval is not part of the delivery period.
7. Customer responsibilities
- Provide a lawful, readable CSV or XML export and accurate context.
- Remove customer, payment, credential and other unnecessary personal data before transfer.
- Use the secure transfer method FeedMend confirms; do not attach files or credentials to the public contact form.
- Review findings and corrected files before importing them into a live store or advertising platform, and keep a backup of the original data.
- Make final business, legal and platform-compliance decisions.
8. Cancellations, corrections and refunds
You may request cancellation before work starts. Cancellation and refund requests are reviewed against the verified order status, whether requested performance has started, work already completed, and any mandatory rights that apply. There is no blanket automatic refund once performance has started. If FeedMend cannot deliver an accepted scope, FeedMend will agree the appropriate remedy for the undelivered work. If a deliverable materially departs from the accepted scope, FeedMend will first seek to correct or reperform the affected work.
Refunds are made only after the order and original payment are verified, and only through an approved method linked to that payment—not to replacement bank or card details sent in a message. A full refund returns the original MAD amount received. Your bank may use a different exchange rate or retain its own fees, so the value in another currency can differ from the original card statement.
Request cancellation or a remedy at hello@feedmend.com with the order reference and work email. Nothing in these terms removes consumer rights that cannot lawfully be excluded where they apply.
9. Intellectual property and confidentiality
You retain rights in your supplied data. You grant FeedMend the limited permission needed to inspect, transform and return it for the service. After full payment, you may use the commissioned report and corrected export for your business. FeedMend retains its pre-existing methods, rules, templates and general know-how, without rights to reuse your confidential source data.
Each party must protect non-public business information and use it only for the order, except where disclosure is required by law or needed by a service provider under appropriate duties.
10. Reasonable use and refusal
FeedMend may refuse or pause work involving unlawful data, malware, unauthorised access, deceptive listings, prohibited products, abuse or a material scope change. We will explain the practical consequence and, where appropriate, refund the undelivered portion.
11. Liability
FeedMend will perform the service with reasonable care and skill. You remain responsible for testing before live import and for platform, legal, tax and commercial decisions. To the extent permitted by law, FeedMend is not liable for indirect or consequential loss, lost profit, platform decisions or changes made outside the agreed deliverable. FeedMend's aggregate liability relating to an order will not exceed the amount paid for that order, except where liability cannot legally be limited.
12. Privacy
The Privacy Notice explains how personal data is handled. The Data deletion page explains how to request removal.
13. Changes, disputes and severability
The version accepted for an order continues to govern that order unless both parties agree otherwise. Please contact us first so we can try to resolve a dispute. Mandatory law and the competent venue applicable to the identified seller and customer remain unaffected. If one provision is unenforceable, the remaining provisions continue to apply.